1. Unable to log in system or forget account password？
Forget the password on the inventory system landing page. Fill in your registered email. A verification code will be sent to that email. Enter the code to reset your password.
2. After applying for FBA retest, why does the profit rate remain unchanged?
After FBA retest, Amazon will fulfill new orders with the retested products. Profit margin data is updated after FBA fees are applied upon fulfillment.
3. Why does Amazon page have no title？
First of all, no title does not mean no link or product listing disappear; Secondly, the title information of the Amazon page is all the product report data captured by api at night, and the result returned by it is there, if not, there is no. The system will grab it every night, and the Amazon report update itself will be delayed.
4. What if the system fails to upload the new product?
You can view failed uploads in the “Upload Failure Reasons” section. The failure reason may include category validation errors or missing required attributes. In this case, we need to go to the Amazon background to upload this product.
5. When will Amazon product images be updated? What are the rules of system fetching?
The system will update images every night. The update picture rules as follows:
a. A product that has been uploaded and created but does not have a picture.
b. There are products whose pictures have been modified through the “Picture publishing System” in the last 7 days.
6. How can I be compensated for my lost or damaged inventory?
On the Orders page, our system updates inventory data daily and automatically flags units that Amazon has reported as lost or damaged.
7. How to check product sales?
In our system, you can see “3/7/30” under “Sales Volume”. These three numbers represent the sales of the corresponding product on 3/7/30 days. You can accurately judge the sales of the product based on this data.
8. Why is FBA inventory data in our system different from Amazon’s data?
A: Possible causes:
1) The product is not fulfilled by Amazon (FBA).
2) Amazon has recently removed units from the fulfillment center.
3) Normal data synchronization delay (our system updates FBA inventory once per night from Amazon’s inventory report).
4) If the discrepancy persists, please contact our support team.
9. What should I do if the page is garbled or fails to load?
Users can try to refresh the page more than once or try to log in again. Replace your Google or Firefox browser and check your Internet connection. If all else fails, contact us.
10. Why is the product profit rate abnormal or 0% displayed in the system?
The profit rate in the system will be updated at 1am and 3pm. The profit rate shows two special conditions:
a. The system does not catch the product selling price, so the profit rate is not displayed. The “selling price” shown above is only the price uploaded by the product, not the price calculated by the profit rate. At this time, the profit rate is 0, which does not affect the actual profit rate of the product.
b. Price change on the same day, because the system obtains the product price in the early morning, it may get the new price after the profit rate is updated, so in this case, the profit rate will be a little abnormal in the morning of the next day, and will be normal in the afternoon after the update.